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We’ve collected the most frequently asked questions from our community about the Studyportals review system.

Reviews general overview

Ensuring quality of reviews

Responding to reviews

What are reviews?

Reviews general

> The reviews that you can find on Studyportals are personal assessments that students and alumni can leave regarding their student experience at a certain higher education institution. They are a combination of ratings and text descriptions. Through these reviews, we are addressing actual experiences from current students or alumni. 


Who can write reviews?

> Current students or alumni of a university can leave a review on our portals. To respect students’ privacy, we also allow the option to leave a review anonymously.



How are reviews collected?

> We ask students and alumni that we’re in contact with to rate their experience in several areas. The way we get in touch with students is via multiple channels, such as institutions, via our ambassadors and directly through our portals.

What gets reviewed?

> Students and alumni can rate the institution, the programme, their social life (e.g. living costs), and their overall experience. Additionally, they can write specific comments about their experience.

Why is Studyportals showing reviews on its portals?

> Our research has shown that students want to know how other students experienced studying for a specific programme. This helps them to make a more informed choice based on their personal needs.

For universities, reviews can be a valuable opportunity to show and share more aspects of their institution and programmes, as well as receive direct, constructive feedback on their curricula and campus offers. 

What determines the quality of a review?

Ensuring quality of reviews

We aim for the following criteria to make sure reviews are ready to be published:

  • Reviews have to include at least one of the four required areas: the institution, the program, social life or overall experience.

  • Text-wise, reviews should have a minimum length of 20 characters.

  • Reviewers should have studied at their institution with a maximum 5 years ago (as of today). 

  • The respondent has agreed to the privacy terms regarding exposing their review on our portals, thus the review can get published.

Are there reviews that don't get published?

> Any written reviews may be checked by Studyportals before exposing, automatically or manually, because Studyportals wants to make sure only high-quality reviews are being exposed. We only remove reviews in the following situations:

  • In case Studyportals or another organisation or institution can prove a respondent did not study at the reviewed institution or program.

  • When the review includes abusive language, swearing, discriminatory remarks, threatening, or personal political, sexual, religious, and ethical viewpoints.

  • When the review promotes illegal or commercial activities.

  • In case the review is written by the reviewer 5 or more years after they studied at the institution.

  • When reviews are not the personal experience or opinion of the respondent.

  • If reviews are repeatedly pointed on a personal level at fellow reviewers.

  • If reviews are exposed in a repeatedly disturbing way.

  • If it includes contact details like phone numbers, addresses or links to other websites.

  • If reviewers pretend to be another person or organisation than itself.

  • If we suspect that a review isn’t genuine; for example, might be used to target a competitor.

  • If a review contains content that violates the rights of another person or organization, intellectual property rights and privacy rights.

  • Reviews entered by the threat of extortion.

  • If a review doesn’t contain information about the university or programme in detail.

If you come across a review that includes any of the above, let us know: reviews@studyportals.com. 

Jump to GeneralJump to ResponsesJump to Quality

> Our users are active and engaged students who feel strongly about sharing their experience with others. They want to give back and contribute to the decision-making process of other students. Currently, most published reviews are positive regarding institutions or programmes.

We also have strict criteria put in place that helps us assess the quality of a review. If the criteria are not met, the review will not be published.

How does the review system work?

> We ask students to rate their experience based on a range of factors such as programme, institution, social life and overall experience. 

We strive for high-quality reviews that help other student in their choice. This means comprehensive, relevant, and informative evaluations. 

Approved and published ratings will appear on programmes and university pages alongside any extra comments which students share.


How are ratings calculated?

Responding to reviews

Can institutions reply to reviews?

> Currently, it’s not possible for an institution to respond to a review. We are working to enable a function to have your answer added to a particular review. You can share your comments with your Campaign Manager, and they will take it from there.

Why should an institution have reviews on another platform and not their own?

Through the reviews left on Studyportals, your institution gets a chance to accumulate what is known as third-party reviews. These reviews add a layer of trust to your brand and reputation, because they are written in a more neutral space, that references you, but is not owned by you.   

If you already have a review-collecting system and would like to have a review that objectively reflects studying at your institution submitted to Studyportals, please contact your campaign manager. If you'd like your students or alumni to submit a review, they can do that via the following form:  https://reviews.studyportals.com/write/

How should I deal with negative reviews?

In case you have specific concerns about reviews that you feel have a negative tone and don't meet our policy, don’t hesitate and write to us at reviews@studyportals.com. We can pick up the conversation from there about the specific review. 

Can a negative review be removed?

To be transparent, we choose to publish all complete reviews, regardless of the rating. If the rating itself is fairly low or expresses a negative opinion, the review content can be just as valuable for students, as well as for the institution itself. 

In you believe a specific review misrepresents your institution or doesn't meet our policy, please contact your Campaign Manager or write to us at reviews@studyportals.com 

The overall rating regarding an institution is based on the average star rating. A respondent can enter a star rating from one to five stars on different topics (where 1 is the lowest and 5 is the highest score). But the sum of overall rating divided by the amount of all these overall ratings is the average overall score.  
At least 10 students need to leave a rating before it’s calculated and exposed on our portals. 

Student Reviews

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How can we be sure of the quality of review that you get from students?

Why Studyportals uses reviews; who writes them, and how they get approved

How are ratings calculated; what criteria we use to publish only relevant and helpful reviews

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