Carmen Neghina

FAQ: International Student Satisfaction Awards

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Eligibility

Which institutions can participate in the International Student Satisfaction Awards?

The awards are open to all higher education institutions that enrol international students. Every university that receives reviews from international students is automatically entered into the potential pool of winners.

What are the criteria to win?

To win one of the International Student Satisfaction Awards, universities or colleges need to collect a minimal of 20 reviews from international students within the current academic period (September 2015 – August 2016). The reviews need to have been added within this period, but the student could have already graduated and finished his studies. Therefore, alumni reviews are also encouraged.

What about language schools?

Unfortunately, language schools are not yet considered for the awards, although it is on our list of developments for the next year.

Collecting reviews

Where are these reviews hosted?

The reviews are hosted on StudyPortals’ Student Experience Exchange Portal, STeXX.eu and are public and open to everyone who wants to browse through them.

How do you know if the reviews come from international students?

When filling in the form, reviewers are asked to indicate their country of origin, and the university they studied at. When the university and country of origin are different, we assume the review is an international one.

Does the review need to be in English?

While reviews don’t need to be in English, they predominantly are.

How does StudyPortals collect reviews?

We collect reviews via a variety of channels:

  • students can find the website and decide to help other students who want to study abroad;
  • universities can encourage their students to leave reviews talking about their study experience;
  • partnerships with student associations that also encourage their members to leave reviews.

Can I see the reviews that students leave about my university?

Yes, you can see all the reviews about your university on STeXX.eu and sort them based on either popularity or recency.

Awards

What are the types of awards you can win as an institution?

  • Award for Outstanding international student satisfaction: at least 9.5 out of 10
  • Award for Excellent international student satisfaction: between 9 and 9.4 out of 10
  • Award for Very good international student satisfaction: better than an 8 out of 10

Why do you assign three types of awards instead of ranking all universities based on their score?

We prefer to use three categories to award universities instead of a ranking of the universities with the top performance because sometimes the differences between universities are very small, with most universities doing quite a great job at ensuring international student satisfaction. That’s why we don’t think a ranking system would be a fair assessment, in that it wouldn’t provide any additional information about how great the universities are performing, or how happy students on their campus are.

When are you awarding the winners?

The winners will be awarded after the end of the study year. Since we are still allowing students to submit reviews in August, the awards will coincide with the EAIE event in Liverpool, 13-16 September. If your institution is not attending the event, they will still receive the certificate via email and post.

 

If you have any additional questions, feel free to reach out and we will do our best to answer promptly.

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